About Victim Support
Safe Spaces is run independently by the charity Victim Support, who are one of the leading charities providing specialist support to survivors of abuse in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
Victim Support is an independent charity. We are dedicated to supporting people affected by crime and traumatic incidents in England and Wales, and we put them at the heart of our organisation. Our support and campaigns are informed and shaped by them and their experiences.
We provide dedicated services to help people cope and recover and to empower them to ensure their voices are heard individually and collectively at a local and national level.
Our national overview gives us the ability to share best practice and innovate in our services as well as champion victims’ rights from a strong evidence base.
If you would like more information on Victim Support or access to additional resources, please visit the Victim Support website at https://www.victimsupport.org.uk/
Confidentiality and data processing
The Safe Spaces service is confidential, and unless we believe there’s a risk of harm or it’s a legal requirement, we will always protect your confidentiality and not pass on your personal details or any other information that could identify you without your permission.
More information on how Victim Support processes service user data is available at www.victimsupport.org.uk/yourdata
Complaints about the Safe Spaces Service
As the charity delivering the Safe Spaces service, the complaints procedure is managed by Victim Support. We aim to give everyone who uses our service the best possible help. For us to achieve this, we need to know if things have gone wrong. Feedback will help us identify problems and put them right, so we welcome your views.
Most complaints can be dealt with informally by talking to a member of the Safe Spaces Team or Manager; they will listen to your views, make a record of what happened, and make appropriate changes where possible.
However, you can also send your concerns to firstname.lastname@example.org and a formal investigation will take place in line with our complaints policy.
Please note: Should you wish to remain anonymous, we still encourage your feedback to continually improve the Safe Spaces service. However, in terms of formal complaints, there may be limitations in our ability to investigate and respond.