Victim Support (VS) has been awarded the contract to manage the new flagship project: Safe Spaces, a joint Anglican and Catholic Church project to provide a vital support service for survivors of church-related abuse.
Although the churches have funded the service, it is run independently by the charity Victim Support, who are one of the leading charities providing specialist support to survivors of abuse in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve. If you would like more information on Victim Support, please visit the Victim Support website at https://www.victimsupport.org.uk/
As part of our commitment to continuous improvement we are currently working on the content, style, and layout of our website. This will be an ongoing process, with continual consultation with survivors, and we anticipate the next update will be in November 2020.
How Victim Support processes service user data is available at www.victimsupport.org.uk/yourdata
Complaints about the Safe Spaces Service
We aim to give everyone who uses our service the best possible help. For us to achieve this, we need to know if things have gone wrong. Feedback will help us identify problems and put them right, so we welcome your views.
Most complaints can be dealt with informally by talking to a member of the Safe Spaces Team or Manager; they will listen to your views, make a record of what happened, and make appropriate changes where possible.
However, you can also send your concerns to firstname.lastname@example.org and a formal investigation will take place in line with our complaints policy.
Please note: Should you wish to remain anonymous, we still encourage your feedback to continually improve the Safe Spaces service. However, in terms of formal complaints, there may be limitations in our ability to investigate and respond.